Customer Service Representative
5 days ago
We are seeking a highly skilled Customer Support Representative to join our team at S.P. Richards Company. As a key member of our customer service team, you will be responsible for providing exceptional support to our regional and local accounts.
Key Responsibilities:- Field incoming customer support requests via phone and ServiceNow workflow
- Facilitate quotes for non-stock special orders, delivery & set-up orders, and large volume orders
- Answer product-related questions and provide information from manufacturers
- Order entry
- Facilitate returns and follow up on credits
- Fulfill customer requests for proof of delivery or invoice/credit copies
- Provide sales support to Jan/San field and IAM teams
- Provide information to SPR branches regarding various programs and their service requirements
- Associates degree preferred or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Math ability to add, subtract, multiply, and divide in all units of measure
- Reasoning ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the environment is moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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