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Customer Service Representative

2 months ago

Grand Rapids, Michigan, United States GEODIS Group Full time

**Job Summary:**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

**Key Responsibilities:**

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and requests, ensuring accurate and efficient fulfillment
  • Communicate effectively with customers, colleagues, and management to ensure seamless service delivery
  • Maintain accurate records and reports, providing insights to improve customer service and business operations
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge, industry trends, and company policies to provide expert advice and support

**Requirements:**

  • High school diploma or equivalent required; degree in a related field preferred
  • Minimum 6 months of customer service experience; experience in a warehouse or logistics environment a plus
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Proficiency in Microsoft Office and other software applications

**Work Environment:**

Our team members work in a dynamic and collaborative environment, with a focus on delivering exceptional customer service and support. As a Customer Service Representative, you will have the opportunity to work with a diverse range of customers, products, and services, and contribute to the growth and success of our company.