Front Office Coordinator

5 days ago


Wake Forest, North Carolina, United States Gladwell Orthodontics Full time

Gladwell Orthodontics: Where Exceptional Patient Care Meets Excellence

As a respected orthodontic practice in Wake Forest, we strive to deliver the highest standard of patient care while fostering a warm and inviting atmosphere for all our patients.

Job Overview:

  • Patient Education and Consultation: Educate patients on treatment options, answer questions, and present treatment plans.
  • Appointment Scheduling: Schedule and confirm patient appointments, ensuring smooth communication with patients and referring dentists.
  • Insurance Benefits Review: Review patient insurance benefits, ensure accurate data entry, and manage patient accounts.
  • Relationship Building: Develop and maintain strong relationships with general dentists to drive referrals and grow our patient base.
  • Marketing Support: Contribute to marketing efforts to attract new patients.
  • Exceptional Patient Experience: Deliver outstanding patient care through timely greeting, check-in, and post-treatment communication.
  • New Patient Records: Capture new patient records, including X-rays, photos, and iTero scans.
  • Pending Patients: Nurture relationships with pending or observation patients.

Qualifications:

  • Minimum of a high school diploma or equivalent required.
  • Two years of front office experience in a dental setting preferred.
  • Microsoft Office Suite proficiency.
  • Dental software knowledge is a significant asset.
  • Sales experience beneficial.
  • X-ray certification not required; training provided.

Compensation and Benefits:

We offer a salary range of $45,000 - $55,000 per year, based on experience, plus comprehensive benefits package, including health and dental insurance, 401(k), holiday pay, and paid time off.



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