Customer Service Representative

3 days ago


Annapolis, Maryland, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, following company policies and procedures
  • Meet or exceed sales goals, maintaining a high level of productivity and efficiency
  • Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers
  • Maintain a clean and organized store environment, adhering to company standards
  • Load and unload delivery trucks, assisting with inventory management
Requirements
  • Must be at least 18 years old and legally authorized to work in the country of employment
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Must be willing to work a variety of shifts, including evenings and weekends
Preferred Qualifications
  • Valid, unrestricted driver's license
  • High school diploma or equivalent
  • Previous experience in customer service, sales, or retail
  • Knowledge of paint and paint-related products


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