Pediatric Care Relationship Manager

7 days ago

Albuquerque, New Mexico, United States Thrive Skilled Pediatric Care LLC Full time
About Thrive Skilled Pediatric Care

We provide high-quality clinical home care to medically fragile children, empowering them to grow and flourish to their full potential. Our purpose is to deliver exceptional care through our commitment to our values, passion for what we do, and pride in contributing to the health and wellbeing of children and their families.

Job Summary

We seek a Client Relationship Manager who can cultivate and manage relationships with parents of our clients and nurses who care for them. This role offers a guided path to leadership opportunities, with structured coaching, mentoring, and leadership development. The successful candidate will have foundational leadership skills, preparing them for a bigger scope of responsibility within the organization.

Key Responsibilities
  • Maintain and update staffing needs of our patients and their families in a timely manner.
  • Coordinate the opening of new patient referrals in partnership with the Clinical Supervisor.
  • Utilize our applicant tracking system to engage and convert nurses and other care team members after initial screening and submission of candidates from the Talent Acquisition Team.
  • Seek and engage in opportunities to attract nurses through passive methods, such as sourcing, employee referrals, local job fairs, etc., to successfully fill the needs of open cases.
  • Take responsibility to ensure nurses' desired hours are met weekly to ensure retention of the team members.
  • Work closely with the Onboarding Specialist to ensure all nurse credentials are up to date.
  • Utilize strategic staffing methods to optimize care coverage for all patients and nurses, including communication of all schedule changes, ensuring patients are staffed to meet the patient/guardian's needs with an appropriately skilled clinician, and within insurance authorization.
  • Handle on-call responsibilities, responding to employee and client needs, and covering open shifts.
Requirements
  • New College Grads Welcome to apply. Thrive SPC will train and develop candidates with the right mix of compassion, dedication, and determination and those who embody our purpose and core values.
  • Bachelor's degree required or equivalent work experience.
  • Minimum of 2 years sales or service experience in a fast-paced environment.
  • Demonstrated success in building long-term relationships with a broad range of people.
  • Experience recruiting/hiring candidates desired.
  • Dynamic interpersonal and communication skills.
  • Results-oriented with a proven ability to work independently, as well as with a team, to deliver on expected performance results. A can-do attitude is a must.
  • Excellent organizational and oral/written communication skills.
  • Home care or healthcare experience desired.
  • Proficient with MS Office (Word, Excel, Outlook, PowerPoint) and other systems.

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