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Hotel Front Desk Representative

2 months ago

Kalispell, Montana, United States SpringHill Inn & Suites Full time

Job Summary

We are seeking a highly skilled and professional Hotel Front Desk Attendant to join our team at SpringHill Inn & Suites. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:

  • Guest Check-in and Check-out: Greet and welcome guests, manage their information, distribute room assignments, and record credit card details.
  • Communication and Coordination: Communicate with housekeeping to ensure guest rooms are ready, and respond to guest inquiries regarding room rates, availability, and amenities.
  • Customer Service: Provide exceptional customer service, resolve guest complaints, and ensure guest satisfaction.
  • Administrative Tasks: Manage front desk operations, including handling incoming calls, online bookings, and room assignments.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to handle stressful situations.
  • Interpersonal and Organizational Skills: Display impeccable interpersonal, time management, and organizational skills to ensure seamless front desk operations.
  • Customer Service Focus: Demonstrate a strong commitment to providing exceptional customer service and ensuring guest satisfaction.

What We Offer:

As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional guest experiences. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.