Dining Reservations Coordinator

3 weeks ago


New York, New York, United States Ten Group Full time
About the Role

We are seeking a highly motivated and resourceful individual to join our Dining team as a Dining Reservations Coordinator. As a key member of our team, you will be responsible for fulfilling luxury dining requests on behalf of our members, including booking top restaurants and planning special events and occasions.

Key Responsibilities
  • Work closely with members to understand their preferences and interests, and identify opportunities to exceed their expectations.
  • Liaise with members, suppliers, and Ten staff to provide exceptional customer service and ensure seamless execution of requests.
  • Investigate opportunities to add value to requests and exceed member expectations.
  • Maintain high standards of service and communication with members throughout the request/member journey.
  • Represent the business externally, enhancing and strengthening the company's profile.
Requirements
  • Minimum of 2 years working within the dining industry.
  • Acute attention to detail and ability to work on multiple requests and sourcing options from various suppliers.
  • Exceptional verbal and written communication skills, combined with demonstrated problem-solving ability.
  • A deep sense of empathy and ability to connect with members quickly.
  • A 'can-do, will-do' mindset, willing to get whatever is needed done.
Benefits
  • 401(k) plan.
  • Dental insurance.
  • Employee assistance program.
  • Employee discount.
  • Flexible spending account.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Paid time off.
  • Parental leave.
  • Retirement plan.
  • Tuition reimbursement.
  • Vision insurance.


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