Dining Reservations Coordinator
4 weeks ago
Key Responsibilities:
- Work closely with members to understand their preferences and interests, and identify opportunities to exceed their expectations.
- Provide detailed responses to member requests, meeting or exceeding their expectations within the required deadline.
- Liaise with members, suppliers, and Ten staff to deliver exceptional service and content.
- Act in the best interest of the member, ensuring their needs are met and exceeded.
- Investigate opportunities to add value to requests and exceed member expectations.
- Ask open questions to better understand member needs, interests, and requirements.
- Talk to members about other areas of the service to encourage full use of the service and repeat business.
- Gather member feedback and send it through appropriate channels to ensure member satisfaction.
- Maintain high standards of service and communication with members throughout the request/member journey.
- Demonstrate the ability to confidently negotiate with suppliers to deliver the best possible service to members.
- Provide communication via the CRM system by email for members.
- Represent the business externally to enhance and strengthen the company's profile.
- Stay up-to-date with newly opened restaurants and recent events across the assigned area.
- Meet monthly KPIs on Commission, NPS, and Efficiency.
Requirements:
- Minimum of 2 years working within the dining industry.
- Acute attention to detail is crucial to the success of the role.
- Ability to work on multiple requests and sourcing options from various suppliers according to member needs.
- Flexibility and adaptability to a change of priorities and completing requests within the given timeframe.
- Exceptional verbal and written communication skills, combined with demonstrated problem-solving ability.
- Deep sense of empathy and ability to connect with members quickly.
- 'Can do, will do' mindset, willing to get whatever is needed done.
- High sense of ownership in everything done, it all counts.
- Starter-finisher mentality.
- Incredible ability to drive noticeably high member satisfaction.
- Adaptable in times of uncertainty and significant change.
- Comprehensive knowledge of Office Word, MS Outlook.
About Ten Group:
Ten Group is a business that places members and customer service at its core, as well as commercial success. We are looking for a passionate and motivated individual to join our Dining team as a Dining Reservations Specialist. As a Specialist, you will be fulfilling Dining and Lifestyle requests on behalf of our members, including fulfilling luxury dining requests, booking the world's top restaurants, and planning special events and occasions for our high net worth members mainly in the US but covering several destinations worldwide.
Why Work with Us:
We offer a range of benefits, including 401(k), dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, health savings account, life insurance, paid time off, parental leave, retirement plan, tuition reimbursement, and vision insurance.
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