Service Excellence Representative
1 month ago
Customer Service Representative
Contribute to the mission and sales objectives of First Federal Bank by delivering outstanding customer support, managing daily transactions, and recognizing opportunities for additional sales. Employ a Trusted Advisor approach with clients.
- Efficiently handle customer transactions while providing superior service.
- Possess a solid understanding of banking products and services.
- Ensure cash drawer is balanced and comply with operational guidelines.
- Assist in resolving customer concerns and identify sales opportunities.
- Respond to customer inquiries while adhering to regulatory standards.
- Facilitate service requests and perform other assigned tasks.
Qualifications:
- High school diploma or equivalent.
- Prior experience in cash handling or customer service is advantageous.
- Strong interpersonal and communication abilities.
- Detail-oriented with effective problem-solving skills.
- Proficient in using computer applications and office equipment.
Work Environment: Professional office atmosphere.
Physical Requirements: Must be capable of standing or sitting for extended periods, lifting up to 25 pounds, and operating a vehicle for travel purposes.
First Federal Bank is an Equal Opportunity employer.
This overview outlines the Customer Service Representative role at First Federal Bank. Become a part of our dedicated team today.
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