Customer Service Representative

3 weeks ago


McComb, Mississippi, United States Golden Corral Full time

Job Summary:

We are seeking a highly motivated and friendly Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all who visit our restaurant.

Key Responsibilities:

  • Guest Service:
    • Welcoming guests as they enter the restaurant and offering a warm and sincere invitation to return as they leave.
    • Providing assistance to guests who may need help, including processing GC On the Go To-Go orders.
    • Handling payments accurately and efficiently.
    • Knowing and following position responsibilities as they relate to just-in-time delivery.
    • Having a full knowledge of menu and prices.
  • Cleanliness:
    • Maintaining organization and cleanliness at the vestibule, host/cashier station, and surrounding areas.
    • Ensuring the buffet is set up properly and labels are correct.
    • Cleaning all buffets and surrounding areas.
    • Following local health department laws.
    • Performing duty roster and ensuring cleanliness, service, and quality standards are met.
  • Operational Excellence:
    • Informing the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.
    • Ensuring drawer balances with daily paperwork.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of customer service principles and practices.
  • Ability to lift up to 25 pounds.
  • Availability to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A competitive hourly rate.
  • A comprehensive training program.
  • A fun and dynamic work environment.
  • Opportunities for advancement.


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