Customer Service Representative
6 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Basin Electric Power Cooperative. As a key member of our Support Center, you will play a critical role in providing exceptional technical support to our employees, vendors, and member cooperatives. If you have a passion for delivering outstanding customer service and technical expertise, we encourage you to apply.
Key Responsibilities
* Deliver high-quality technical support via phone, email, or in-person to ensure timely resolution of technical issues.
* Collaborate with cross-functional teams to develop and implement effective support strategies and processes.
* Develop and maintain a comprehensive knowledge base of products and services to ensure accuracy and consistency in support responses.
* Stay up-to-date with industry trends and emerging technologies to enhance support capabilities and improve customer satisfaction.
Requirements
* Minimum Qualifications:
• Two-year degree in Computer Science or a related field; or
• High school diploma or equivalent (GED or HSED) and one year of customer service experience, including a broad working knowledge of computer hardware, software, operating systems, and infrastructure.
* PREFERRED QUALIFICATIONS:
• Two-year degree in Computer Science or a related discipline and one year of computer technical support covering hardware and software, in computer systems and/or support in a Microsoft Windows 10 (or later) environment; or
• High school diploma or equivalent (GED or HSED) and three years of computer technical support experience.
Salary Information
The estimated annual salary for this position is $65,000 - $85,000, based on qualifications and experience. This range reflects the typical compensation for similar positions in the Bismarck, ND area.
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