Customer Service Representative

3 days ago


Bismarck, North Dakota, United States Retirement Solutions Advisors LLC Full time
Job Description

Company Overview:

At Retirement Solutions Advisors LLC, we specialize in providing comprehensive retirement plans to our clients. Our team is dedicated to helping individuals achieve their financial goals through expert guidance and personalized service.

Salary: $45,000 - $60,000 per year

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional service to our clients.

  • Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
  • Evaluates customer interactions and elevates issues to Online Chat Manager when appropriate
  • Creates relationships with new customers to better understand and achieve their needs
Requirements
  • High school diploma or equivalent
  • Experience in customer service
  • Strong telephone etiquette
  • Familiarity with CRM tools
  • Excellent communication skills


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