Enrollment Services Team Lead II

4 weeks ago

Jacksonville, Florida, United States Allstate Insurance Company Full time
Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

This Team Leader will provide research support, troubleshooting, process improvements and data analysis duties of the Enrollment Services Support team. Responsibilities include servicing problems with the highest level of escalation and difficulty. Additional responsibilities include: partnering with vendors and enrollment tech partner platforms, assisting as an Enrollment Technology Support SME for cross functional internal and external calls, assisting with process improvements and trending and analysis. This person will be expected to develop a near-technical level understanding of Allstate Benefits enrollment and processing related technologies to ensure superior customer service and timely resolutions can be provided.

Key Responsibilities

Identify and implement process and technology opportunities which will improve the business model, service offering to customers and drive internal efficiencies

Remediate system issues affecting downstream processing

Establish, document and maintain SSO integrations through Allstate controlled technology

Direct/Lead the effort to identify and resolve complex problems

Assess technical/process impact of making complex business changes

Support enrollment strategy planning initiatives with Field Sales Leaders and participate in finalist presentation meetings

Collaborate closely with internal business areas, field sales distribution, implementation, finance, compliance, underwriting, new business, customer service and IT, to effectively recognize and solve case level enrollment strategy issues and corporate initiatives

Configure EDI parameters for AB production files

Education & Experience

4 year Bachelors Degree (Preferred)

3 or more years of experience (Preferred)

Supervisory Responsibilities

This job has supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation

Compensation offered for this role is $66,800.00 - 120,650.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

At Allstate, we're committed to empowering our employees to make a difference in the lives of our customers. As a member of our Enrollment Services team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional service and support.

We're looking for a highly skilled and motivated individual to join our team as an Enrollment Services Team Lead II. In this role, you'll be responsible for providing research support, troubleshooting, process improvements and data analysis duties of the Enrollment Services Support team.

As a Team Lead, you'll have the opportunity to work closely with internal business areas, field sales distribution, implementation, finance, compliance, underwriting, new business, customer service and IT, to effectively recognize and solve case level enrollment strategy issues and corporate initiatives.

If you're a results-driven professional with a passion for process improvement and customer service, we encourage you to apply for this exciting opportunity.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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