Quality Team Lead

3 weeks ago

Jacksonville, Florida, United States Mental Health Resource Center Inc Full time

About the Role: Mental Health Resource Center Inc is seeking an experienced Quality Team Lead to join our team. This role is responsible for ensuring the highest quality of services delivered to our clients.



Job Summary: The Quality Team Lead will be responsible for the development and implementation of a plan for monitoring and reporting the Agency's progress on incorporating certified community behavioral health clinic (CCBHC) standards into service delivery. This includes the development of processes for evaluating the use of measurement-based care (MBC) into service planning and delivery and fidelity of evidence-based practices (EPBs).



Responsibilities: The successful candidate will have the following responsibilities:




  • Develop and implement standardized measurement-based and fidelity measurement tools
  • Assist programs with integrating measurement-based tools in service delivery
  • Ensure programs are familiar with fidelity measures for evidence-based practices and are able to demonstrate fidelity in documentation
  • Become familiar with Department of Children and Families and Managing Entities guidance documents, monitoring tools, applicable administrative codes, State statutes and contractual requirements and develops mechanisms for monitoring compliance with these documents/requirements
  • Become knowledgeable of Joint Commission requirements and assists programs with compliance with standards
  • Develop and implement patient record audit forms, aggregates data and provides reports for program management
  • Provides regular reports that demonstrate the activities of quality coaches
  • Assesses and monitors competency of agency staff in the use of measurement- based care and evidence-based interventions
  • Develops and implements processes to measure the overall quality of services provided
  • Assesses and monitors compliance with implementation of CCBHC standards into service delivery
  • Becomes proficient in the Electronic Health Record system and serves as a resource for staff in problem solving, pulling reports, and qualitative documentation
  • Develops processes for quality coaches to perform Electronic Health Record validations including identifying cases that need to be closed due to inactivity
  • Identifies training needs of programs and works with Trainer to develop trainings in response to assessed needs
  • Develops processes for coordination of care provided by Designated Collaborating Organizations' (DCOs) into service delivery
  • Conducts individual supervisory sessions with Quality Coaches and assists staff with developing schedules. Monitors productivity, outcomes, and customer satisfaction
  • Facilitates recruitment, hiring, orientation, retention, evaluation and employee relations actions of staff in coordination with supervisor and the Human Resource Department


Qualifications: To be considered for this role, the successful candidate will require:




  • Master's degree in human services, business, education or a healthcare related field
  • One year of experience working in the mental health field or healthcare
  • Supervisory experience
  • Experience working with adults experiencing serious mental illness is preferred
  • Experience completing quality improvement or performance improvement projects preferred
  • Proficiency in Microsoft Office Programs, Excel, Outlook, and the use of the Internet
  • Ability to interact appropriately with internal and external customers, including staff, supervisory staff, surveyors, auditors, SAMHSA staff, and other stakeholders and reviewers


Negotiable Salary: $65,000 - $85,000 per annum based on experience, depending on location in Florida.



Mental Health Resource Center Inc is an Equal Opportunity Employer and welcomes applications from all qualified candidates.



Please note that this job description is a summary of the main responsibilities and qualifications for the role.



If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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