Manager of Customer Support Sales Operations

3 weeks ago


Kodiak, Alaska, United States General Communication Inc Full time

Overview:
At General Communication Inc, the Manager of Customer Support Sales Operations will lead a dedicated team focused on delivering an exceptional customer journey. This role is pivotal in ensuring that our clients receive timely, respectful assistance and precise information regarding all company offerings.

Key Responsibilities:
1. Oversee the customer service team to guarantee high standards of service delivery.
2. Implement strategies to enhance customer satisfaction and operational efficiency.
3. Provide training and support to team members to foster professional growth and development.
4. Analyze customer feedback and operational metrics to identify areas for improvement.

Qualifications:
Experience in customer service management, sales operations, or related fields is essential. Strong leadership skills and a commitment to excellence in customer experience are required.

Join Us:
Become a part of a dynamic team dedicated to enhancing customer relationships and driving operational success.



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