Account Management Specialist
6 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Havepurpose. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities- Provide top-notch customer service to our clients, responding to their inquiries and resolving their issues in a prompt and professional manner.
- Act as a sales representative, promoting our financial products and services to customers and building strong relationships with them.
- Assist in managing the profit and loss (P&L) of the center, meeting budgeted numbers and exceeding customer satisfaction targets.
- Ensure compliance with all applicable state and federal regulations, as well as company policies and procedures.
- Develop and maintain accurate customer files, including documentation of customer interactions and transactions.
- Perform and document collection calls, field visits, and other approved collection activities.
- Work closely with colleagues to enhance the customer experience and achieve team goals.
- High school diploma or equivalent required; some college preferred.
- Sales and/or customer service experience required, or equivalent experience.
- One year of experience in sales, retail, banking, or collections preferred.
- Strong math skills, including the ability to count cash.
- Professional verbal communication skills, both in person and over the phone.
- Ability to read, write, evaluate, and apply complex and detailed information.
- Ability to work independently and as part of a team.
- Valid driver's license and access to insured, reliable transportation.
- Compliance/Integrity
- Customer Centricity
- Interpersonal Skills
- Resilience
- Results/Accountability
- Working with Diverse Populations
Must be able to travel within the division for marketing, collections, staffing, special events, and banking responsibilities.
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Senior Accounting Specialist
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**Home Inspector
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Healthcare Support Specialist
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Facility Maintenance Specialist
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Maintenance Specialist
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Mortgage Processing Specialist
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Aerial Imaging Specialist
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Aerial Imaging Specialist
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Evening Floor Care Specialist
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Mortgage Loan Processing Specialist
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