Operations Safety Director
1 week ago
At Integrated Power Services, we're committed to empowering our team members to make a meaningful impact.
As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom.
We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond.
The Operations Manager will be responsible for driving continuous improvement and customer satisfaction by managing the deployment of the operational framework at IPS.
Lead and/or support Continuous Improvement Process Solution (CIPS), including customer satisfaction, quality, safety, productivity, and employee relations in an Electric Motor and Generator repair facility.
The Operations Manager will be responsible for the management of supervisors, leads, technicians, equipment, and materials to achieve both daily and long-term production goals.
Provide leadership, guidance, and performance management to build a world-class team in safety, engineering, quality, customer service, teamwork, and entrepreneurial spirit.
Achieve financial targets in the service center Annual Operating Plan (AOP) through management of repair job margin.
Ensure proper procedures and standards are in place and to conform to customer requirements, such as inspections, data collection, and delivery of materials, are being met and IPS Standard of Work (SOW) requirements.
Develop and monitor monthly priority lists to meet customer delivery requirements and monthly financial goals.
Assist with developing work plans, operations scheduling, expediting material, and time estimates to the work operation.
Direct hourly workers to work safely and actively participate in all site-specific safety audits, incident reports, training, Job Hazard Analysis, LOTOs, housekeeping, and inspection activities.
Enforce accountability at all levels with consistent record-keeping and training.
Maintain overall training plans and required certifications for hourly employees.
Plan, direct, and coordinate hourly labor requirements on the shop floor to support the incoming tear-downs, inspections, and production repair jobs.
Responsible for staffing of hourly workforce and management of personnel in such areas as time logging, job performance to work plans, and overtime tracking/authorization.
Lead the effort to improve key customer-facing metrics: (Quality, Time to Quote, Approval to Ship, and Ship to Invoice) as well as Key IPS Metrics: (Safety, Margin Performance vs. Technical background with electrical and/or mechanical products (REQUIRED).
Bachelor's degree in Engineering or Operations with Industrial supervisory experience in a related field.
10 or more years of work experience, including fast-paced supervisory experience in a service and manufacturing environment.
Comprehensive knowledge of motor and pump repair services including machining, electrical testing, and assembling processes.
Experience using an operation system production and materials control systems.
Strong understanding of continuous improvement, lean manufacturing concepts, and production schedules. Driving change in operations for efficiency.
Proficient in the use of computers and office equipment, MS Office, and IPS business systems.
Excellent verbal and written communication/language skills required to include the ability to provide written and verbal instructions, compile, and present business reports/correspondence, and present information clearly.
Interpersonal and supervisory skills, such as emotional competency, coaching, providing feedback, and evaluating performance of subordinates, and the ability to coach and motivate employees.
Capable of planning and organizing work and processes; ability to self-direct multiple projects and meet deadlines.
7 or more years of customer service experience in an industrial environment or equivalent education preferred.
Ability to understand, perform, and retain various job-related training.
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