Global Safety Operations Director
19 hours ago
Care.com is a leading platform for finding and managing high-quality family care. We're seeking a highly experienced Sr. Director of Global Safety Operations to join our team.
About the RoleThe Sr. Director of Global Safety Operations will be responsible for implementing and leading our Safety Program, which includes member screening procedures and responding to safety-related issues. This role will lead and develop a team of internal and external resources supporting our global business.
Key Responsibilities- Lead and develop a team to implement proactive and reactive functional pillars of our Safety Program.
- Establish scalable operational processes and procedures in line with safety policies.
- Partner with the Safety Policy team to provide operational input and thought partnership on safety policies.
- Define, track, and analyze key operating metrics and trends.
- Collaborate with the Product team to champion operational excellence and advise on safety tooling.
- Lead day-to-day relationships with external safety tooling vendors.
- Bachelor's degree or proven experience.
- 12+ years of operations experience, including management of a large, distributed team.
- 5+ years in a safety-focused role, ideally for a consumer-facing business and preferably a tech-enabled, online service.
- Proficiency in Salesforce.
- Expertise in content moderation tools and techniques.
- Experience developing and implementing procedures relating to safety incident response, including classification and taxonomy development, on a global scale.
- Consistent track record guiding peers or direct reports to tackle challenging problems.
- Ability to remain 'on-call' and step in when rare critical response needs occur.
- Proactive communicator with outstanding written and verbal skills.
- Natural 'systems problem solver' with a penchant for organization and/or process improvement.
- Strength with data, able to build and analyze reports to measure progress towards goals.
- Experience scaling teams globally.
- Ability to work with partners across the organization, including product management, data science, engineering, legal, customer service, operations, and senior executives.
- Proficient knowledge of background checks in the U.S. and internationally.
Care.com offers a competitive salary range of $175,000 to $210,000, as well as a comprehensive benefits package, including health insurance, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
We are an equal opportunity employer and welcome applications from diverse candidates. If you need assistance or an accommodation, please reach out to talent@care.com.
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