Hospital Transition Coordinator II
3 weeks ago
As an Inpatient Care Coordinator II at Alta Hospitals, you will play a crucial role in creating a seamless transition for hospitalized patients and facilitating customer satisfaction.
Your responsibilities will include:
- Reviewing daily hospital census and faxes, and entering new admissions into Essette prior to 9:50am or calling hospitals for discharge dates and entering discharge date into Essette prior to 9:50am
- Entering all referral requests and approving referrals that are on the Approval list for coordinators
- Documenting all pertinent information in IDX or Essette
- Uploading all Hospital Documents post-discharge into IDX or Essette
- Managing the inpatient call queue (high volume)
- Managing work voice mail and responding to messages within 24 hours
- Notifying the discharge coordinator of discharges
- Discharge planning, including calling hospitals, finding home health, SNF, DME, specialist, and authorizing services as appropriate with CM
- Performing appointments scheduling for PCP and specialist
- Continuing to manage fax queue throughout the day
- Assisting with setting up temporary contracts for new providers by obtaining all necessary information and forwarding to the contracting department by email or via the pending contracting queue in IDX
- Facilitating referrals for patient education to appropriate internal resources (health education, disease management programs, etc.)
- Reviewing SNF Coordinator NONMC Audit Logs
- Assisting with special projects as assigned by management
The ideal candidate will have a high school diploma or equivalent and experience in customer service or medical settings. A Certified Medical Assistant certification is preferred.
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