Pool Operations Manager

1 week ago


New York, United States IOWA SPORTS MANAGEMENT INC Full time
Job Description

Job Summary:

Iowa Sports Management Inc. is seeking a highly skilled and experienced Pool Operations Manager to oversee the daily operations of our outdoor swimming pool facilities. The successful candidate will be responsible for managing, coordinating, and supervising all phases of pool operations, including facility maintenance, staff supervision, and customer service.

Key Responsibilities:

  • Pool Operations:
    • Ensure the pool and surrounding facilities are maintained in a safe and clean condition.
    • Monitor and control pool chemicals, water quality, and filtration systems.
    • Perform daily inspections and report any issues or concerns to management.
  • Staff Supervision:
    • Recruit, train, and supervise pool staff, including lifeguards, maintenance personnel, and customer service representatives.
    • Develop and implement staff schedules, training programs, and performance evaluations.
  • Customer Service:
    • Provide exceptional customer service to pool patrons, responding to concerns and resolving issues in a professional and courteous manner.
    • Develop and implement customer service initiatives to improve patron satisfaction and retention.
  • Facility Maintenance:
    • Oversee the maintenance and repair of pool equipment, facilities, and grounds.
    • Develop and implement maintenance schedules and budgets.

Requirements:

  • Education and Experience:
    • Bachelor's degree in a related field, such as recreation, hospitality, or business.
    • Minimum 2 years of experience in pool operations, facility management, or a related field.
  • Skills and Qualifications:
    • Strong leadership and management skills.
    • Excellent communication and customer service skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Knowledge of pool operations, maintenance, and safety protocols.

Working Conditions:

The Pool Operations Manager will work in a fast-paced outdoor environment, exposed to various weather conditions. The position requires the ability to lift up to 50 pounds, stand for long periods, and work in a team environment.

ISM is an equal opportunity employer.



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