Sales Representative
12 hours ago
About the Role:
Sherwin-Williams is seeking a highly motivated and results-driven Sales and Service Representative to join our team. As a Sales and Service Representative, you will be responsible for driving sales growth, building strong relationships with customers, and providing exceptional customer service.
Key Responsibilities:
- Establish and maintain strong relationships with store associates, store management, and other district managers to drive sales growth and improve customer satisfaction.
- Continuously promote and represent the brand and product strengths to Lowes associates, customers, and contractors, highlighting competitive advantages and competitor weaknesses.
- Utilize the CRM system to document sales calls and store visits, as well as gather and document competitor intelligence information.
- Conduct contractor events to promote products and increase sales, ensuring promotions, pricing, and signage are set appropriately in each store.
- Prepare Annual Growth Plans (AGPs) for assigned stores in the territory that meet or exceed sales and profit goals.
- Conduct product knowledge (PK) training sessions for current and newly hired Lowes associates, including features, benefits, and selling skills, as well as product demonstrations.
- Conduct sales training to current and newly hired Lowes associates, focusing on sales techniques and strategies.
- Provide training on promotional displays, color conversations, and equipment operation, including tinting machines.
- Respond to and resolve product/service/inventory issues at the store level, ensuring customer satisfaction and loyalty.
- Assist store associates with tinting/mixing paint as needed, reviewing all products on shelf to ensure full stock and proper display.
- Replace defective products, maintain store signage, merchandising displays, color chip, and color card stock, and order inventory of collateral to ensure stock levels.
- Manage P&L reviews and expenses, including mistint expense tracking, collateral expenses, and T&E.
- Assist other Sales Service Representatives as needed, attending required conference calls, local and non-local trainings, and National Sales Meetings.
- Complete required paperwork/reports in a timely manner, including mileage tracking and expense reporting.
Requirements:
- High School Diploma or equivalent; Bachelor's Degree preferred.
- 1+ year of previous experience in Customer Service, Sales, Marketing, or a related field.
- Ability to work a flexible schedule, including evenings and weekends, with up to 9 Saturdays per year.
- Valid driver's license.
- Strong organizational and communication skills.
- Ability to communicate in Spanish preferred.
- Conducting presentations to groups of employees preferred.
- Experience in sales, customer service, or merchandising preferred.
- Ability to work independently preferred.
- P&L/Budget Management preferred.
Physical Requirements:
- Must be able to sit, stand, hear, and see constantly.
- Must be able to walk, write, and type frequently.
- Must be able to lift and carry up to 50 pounds.
- Must be able to climb and descend stairs.
- Must be able to bend, carry, reach, push, and pull occasionally.
- Must be able to communicate verbally and in writing.
- May work indoors and outdoors as needed, with exposure to heat up to 120 degrees and cold to 0 degrees.
- May work in areas where noise levels require hearing protection.
- May work in areas where toxic, flammable, and hazardous materials are present.
- May be exposed to varying amounts of dust and dirt.
- Work surfaces may include concrete.
- Employee must be able to tolerate non-toxic paint odors and wear a respirator as required.
- Employee must be able to operate a computer and communicate via telephone.
- Some travel to other locations, meetings, and/or seminars is required.
Technical/Skill Requirements:
- Must have the ability to learn to operate in-store tinting machines.
- Must be able to operate an iPhone and computer.
- Previous paint/coatings experience preferred.
Travel Requirements:
- 50% or more (may be less, depending on geographic region).
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