Club Administrator
1 week ago
Overview
The Membership Coordinator plays a vital role in maintaining accurate membership records and files, ensuring the smooth operation of our club. This position requires excellent organizational skills, attention to detail, and a strong commitment to customer service.
Key Responsibilities
- Manage club member data, ensuring accuracy and completeness of applications, fees, and membership cards.
- Assist members with scanning their membership cards and provide alternative sign-in methods when necessary.
- Maintain membership and attendance records, preparing associated reports as required.
- Obtain and enter individual program area rosters accurately on a daily basis.
- Monitor use of the phone and public address system.
Customer Service
- Provide a professional and welcoming atmosphere for members, parents, staff, and visitors.
- Respond to inquiries and redirect questions to appropriate staff as needed.
- Answer incoming telephone calls, determining the purpose of callers and forwarding calls to relevant personnel.
Financial Management
- Collect membership, summer, field trip, program, and special event fees.
- Maintain logs and safeguard all financial information.
- Track member payment plans and follow up until payments are received in full.
Additional Responsibilities
- Provide parents and visitors with flyers and written information concerning club programs and special events.
- Receive, sort, and route mail, and maintain and route publications.
- Perform other clerical duties as needed, such as filing, photocopying, and collating.
- Keep files organized and up-to-date.
- Keep work area neat and orderly.
- Monitor supply needs and order, receive, and maintain approved supplies.
- Participate as part of a team for effective club operations.
- Ensure a productive work environment by participating in club staff meetings.
- Participate in training/educational opportunities to expand knowledge and skills.
Qualifications and Skills
- High School diploma or GED equivalent.
- Knowledge of office practices and customer service.
- Experience using office equipment and proficient in Microsoft Office software.
- Strong organizational skills, excellent written and verbal communication skills, and a team player.
- Detail-oriented, well organized, and able to multi-task.
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