Technical Customer Support Specialist

7 days ago

San Francisco, California, United States welcomeaboard Full time
About the Role

As a Technical Customer Support Specialist at Webflow, you will play a critical role in empowering our customers to create incredible experiences for the web. Your primary responsibility will be to provide consistently high-quality customer experiences for all Webflow customers.

You will be responsible for helping self-serve customers solve technical issues over email, as well as assisting Enterprise customers with debugging technical issues via email and outbound phone calls. Additionally, you will file bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience.

Key Responsibilities:

  • Provide high-touch customer support over email and live chat
  • Help customers troubleshoot technical issues
  • Collaborate with the team to resolve customer issues
  • File bugs and troubleshoot issues
  • Work cross-functionally with engineering during incidents and outages

About You

We are looking for a highly skilled and experienced Technical Customer Support Specialist who possesses a deep understanding of Webflow products or has experience with other web design tools or platforms. You should have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service.

Key Qualifications:

  • Experience with providing high-touch customer support over email and live chat
  • Deep understanding of Webflow products or experience with other web design tools or platforms
  • Strong analytical reasoning and critical thinking skills for technical troubleshooting
  • Excellent written and verbal communication skills
  • Ability to learn new digital tools quickly

What We Offer

We offer a competitive salary, a monthly stipend for health and wellness expenses, and a $1,000 bonus for taking your first vacation with us that is more than 5 days. We also provide remote employees with the equipment and productivity stipend they need to create a great remote work environment.

We are committed to helping you grow as an impactful Technical Customer Support Specialist and a healthy human being. If you share our values and our enthusiasm for empowering the world, we would love to hear from you and explore the value you can add to our team.

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