Military Retail Supervisor
1 week ago
At GameStop, we strive to deliver outstanding service and the latest gaming products to our customers. As a prominent global retailer of video games, electronics, and gaming merchandise, we are dedicated to offering a diverse selection of products that meet the needs of gamers around the world. Our goal is to create memorable experiences for our customers by continually innovating and enhancing what we offer. Whether you're an avid gamer or just beginning your journey, we have something for everyone.
POSITION OVERVIEW
Under general supervision, the Military Retail Supervisor is responsible for providing exceptional guest service experiences utilizing GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This role ensures that products are easily accessible and visible, shares gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business. Additionally, this position will support the store management team in overseeing store operations.
KEY RESPONSIBILITIES
- Sales Enthusiasm: Engage in active selling by identifying and fulfilling guest needs while closing sales effectively. Utilize GameStop's Solution Selling Tablet to cater to each guest's requirements. Show a strong commitment to exceeding sales goals.
- Deliver exceptional guest service: Greet guests promptly, address their questions and concerns courteously, assist them in fulfilling their gaming needs, inform them of promotions, recommend additional products, and express gratitude for their patronage; prioritize guest interactions over tasks by actively circulating throughout the store.
- Accurately process guest transactions through the Point-of-Sale (POS) system.
- Respond to guest inquiries in person or via phone, ensuring a professional and courteous demeanor.
- Assist in managing staffing levels to guarantee optimal guest service at all times.
- Customer-Centric Selling: Enhance sales and guest loyalty by crafting comprehensive solutions tailored to each guest. Show genuine interest in every guest's needs and make informed recommendations to simplify their gaming experience.
- Team Collaboration: Exhibit a commitment to supporting fellow team members, demonstrating reliability, a willingness to improve, and responsiveness to feedback. Seek opportunities to elevate service levels for the business and guests.
- Operational Efficiency: Respond swiftly and accurately to operational demands essential for creating exceptional guest experiences in a clean and organized store.
- Assist management with inventory counts, restocking merchandise, and ensuring all products are well-represented on the sales floor.
- Support the store team in achieving sales and profit targets while fulfilling administrative and operational duties as directed by the Store Leader.
- Ensure accurate completion of daily business transactions and bank deposits as per established guidelines.
- Monitor shipments for discrepancies and maintain security protocols during store closing.
- Supervise and assign tasks to Game Advisors in the absence of management.
- Must be at least 18 years of age and provide proof of age.
- Minimum of 1 year of experience in retail sales or guest service is required.
- High school diploma or GED is required.
- Knowledge of video games is preferred.
- Physical ability to lift merchandise weighing up to 20 lbs. and perform various physical tasks.
- Must have reliable transportation for necessary duties.
- Strong guest service skills.
- Effective communication skills in English; bilingual abilities are a plus.
- Able to thrive in a fast-paced environment.
- Proficient in operating POS systems and completing required paperwork.
- Basic math skills and knowledge of alphabetizing.
- Self-motivated with the ability to work collaboratively.
- Strong problem-solving skills and judgment.
- Ability to manage stress and maintain effectiveness under pressure.
Full-time positions at GameStop may offer benefits such as incentive programs, 401(k), paid time off, and health insurance.
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