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Gaming Retail Consultant

2 months ago

Fort Stewart, Georgia, United States GameStop Full time

Location: Not Specified

Position: Retail Sales Associate - Military Guest Advisor

Overview:

The Military Guest Advisor plays a crucial role in delivering exceptional service experiences to guests. This position is centered around utilizing GameStop's unique sales methodologies, ensuring that products are accessible and appealing, and fostering an inviting shopping atmosphere. The associate will frequently collaborate with a supervisor to enhance guest satisfaction and resolve any service-related issues.

Key Responsibilities:

  1. Sales Excellence: Engage actively in the sales process by identifying guest needs and effectively closing sales. Utilize the Solution Selling Tablet to cater to each guest's requirements and demonstrate a commitment to surpassing sales targets.
  2. Guest Service: Provide top-tier service by greeting guests promptly, addressing inquiries with professionalism, and assisting them in fulfilling their gaming needs. Promote special offers and ensure a welcoming environment.
  3. Transaction Management: Accurately process guest purchases and returns using the Point-of-Sale (POS) system.
  4. Communication: Handle guest feedback and inquiries both in-person and over the phone, ensuring a courteous and professional interaction.
  5. Promotional Activities: Advocate for GameStop's new title reservation program and the PowerUp Rewards loyalty initiative.
  6. Team Collaboration: Support the store team in achieving outstanding guest service and operational efficiency.
  7. Operational Duties: Maintain a clean and organized store environment, assist with inventory management, and adhere to all company policies and procedures.

Qualifications:

Applicants should possess a friendly demeanor, strong communication skills, and the ability to thrive in a dynamic retail environment. Previous experience in retail or customer service is preferred, along with a passion for gaming.

Skills Required:

  • Ability to work effectively in a team-oriented atmosphere.
  • Strong problem-solving skills and attention to detail.
  • Basic mathematical and organizational skills.

This role is essential in fostering guest loyalty and ensuring a memorable shopping experience at GameStop.