Regional Field Applications Specialist

7 days ago

Carlsbad, United States Thermo Fisher Scientific Full time
Job Description:

This role supports the Transplant Diagnostics Division at Thermo Fisher Scientific. We are focused on increasing access to innovative diagnostic testing solutions to support our mission of making the world cleaner, healthier, safer.

Key Responsibilities:

Provide customers with pre- and post-sales technical applications support and application assistance.

Prepare and present technical and training materials for use with existing and new customers.

Technical resource to our team, driving commercial strategies for existing/new business opportunities.

Collaborate with multi-disciplinary matrixed team to provide, voice of customer, flawless service and ensure positive customer experience.

Document product complaints to the Technical Support Team and collaborate towards a timely resolution.

Communicate crucial technical product updates to customers to ensure success.

Requirements:

Bachelor of Science or greater in Biological or Chemical Sciences Required AND

A minimum of 3+ years of related work experience in transplant diagnostics technical/sales and/or training role OR a minimum of 3+ years of work experience in an HLA Laboratory with proficiency in HLA Antibody and Molecular workflows preferred

Preferred Skills:

Knowledge of good clinical lab practices, core customer segments, and experience with customer workflow/processes.

Understanding of market trends with knowledge of competitive landscape.

Ability to excel in driving relationships which positively influence business growth.

Strong presentation skills including ability to explain complex concepts in a clear manner.

Proven record in conflict resolution with ability to propose/implement corrective actions in a timely manner.

Excellent observation, analytical, problem solving and learning abilities, passionate about providing outstanding customer solutions.

Strong interpersonal and communication skills including oral and written skills.

Motivated individual who values self-direction, possesses an independent work ethic.

Effective teamwork in a highly matrixed organization.

Proficient record keeping and attention to detail required.

Proficient in Microsoft Office applications including Outlook, Word, Excel, PowerPoint and SaleForce RM (plus).

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