Customer Experience Ambassador

3 weeks ago


Alpharetta, United States Jim 'N Nick's BBQ Full time

Job Overview
At Jim 'N Nick's BBQ, we are seeking a skilled Dining Service Representative to join our team. This role is perfect for those who enjoy providing exceptional customer service and creating memorable dining experiences.

About the Role

  • Welcome guests warmly and provide personalized service to enhance their dining experience.
  • Address guest inquiries and resolve issues promptly and professionally.
  • Assist with reservations and manage seating arrangements to optimize service flow.
  • Handle guest complaints with empathy and offer effective solutions.
  • Coordinate with kitchen and wait staff to ensure timely service delivery.
  • Uphold company standards for cleanliness and hospitality throughout the guest's visit.

Key Responsibilities

The Dining Service Representative will be responsible for:

  • Providing excellent customer service and ensuring a positive dining experience for all guests.
  • Responding to guest inquiries and resolving issues in a professional and courteous manner.
  • Assisting with reservations and managing seating arrangements to optimize service flow.
  • Handling guest complaints with empathy and offering effective solutions.
  • Coordinating with kitchen and wait staff to ensure timely service delivery.
  • Maintaining a clean and organized workspace and adhering to company standards for cleanliness and hospitality.

What We Offer

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience. Additionally, our benefits package includes health insurance, paid time off, and opportunities for career growth and development.

Earned Value

This position offers an estimated annual earnings potential of $45,000 - $60,000, based on industry standards and location.



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