Service Ambassador

3 weeks ago


Alpharetta GA, United States Maven Restaurant Group Full time
Service Ambassador

The Service Ambassador is the first point of contact for guests at Maven Restaurant Group, setting the tone for a memorable experience. This role requires excellent communication skills, attention to detail, and a positive attitude.

About the Role:

This position is available as a full-time or part-time opportunity at Maven Restaurant Group in Alpharetta, GA.

Key Responsibilities:
  • Greet each guest warmly and professionally, facilitating a seamless experience.
  • Escort guests to their tables efficiently and politely.
  • Address any guest concerns or issues promptly, escalating to management as needed.
  • Maintain patience and composure in high-pressure situations.
  • Ensure all guests are acknowledged upon departure.
  • Answer phone calls promptly and use professional telephone etiquette.
  • Manage reservations, prioritizing to accommodate guests' needs.
  • Oversee the wait list effectively.
  • Prepare seating assignments prior to service.
  • Support fellow team members when required.
  • Foster a culture of excellence by adhering to company processes and procedures.
  • Maintain the front area's organization, stock levels, and cleanliness.
  • Complete start-of-shift and end-of-shift tasks diligently.

As a Service Ambassador, you will have the opportunity to work with a dynamic team to deliver exceptional customer experiences. With competitive compensation, including an estimated $30,000 - $45,000 per year, depending on experience and qualifications, this is an ideal position for those looking to grow their career in the hospitality industry.


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