Front Desk Receptionist for Fitness Club

3 days ago


Tacoma, Washington, United States Planet Fitness Full time
About Our Team

We are a dynamic team of fitness enthusiasts who are passionate about enhancing people's lives with an affordable, high-quality fitness experience. As a Member Services Representative at Planet Fitness, you will play a crucial role in creating a welcoming and inclusive environment for our members. Your responsibilities will include greeting members, answering phones, checking members into the system, and responding to member questions and concerns in a timely and professional manner.

Job Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests.
  • Handle all front desk-related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Assist new members with sign-ups and take prospective members on tours of the facility.
  • Respond to member questions and concerns in a timely and professional manner.
Requirements and Qualifications
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers.
Benefits and Compensation

The compensation for this role is estimated to be around $34,000 per year, based on a 30-hour workweek. All staff will receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you will be eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits include medical options, dental, vision, flexible spending accounts, 401(k) with company contribution, paid vacation time, and additional ancillary benefits.



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