Support Staff Member

6 days ago


Reno, Nevada, United States Volunteers of America NCNN, Inc. Full time

About the Role

Volunteers of America NCNN, Inc. is seeking a Support Staff Member to join our team at the Nevada Cares Campus.

Job Summary

The Support Staff Member will be responsible for providing quality service in a safe, non-judgmental manner to all program participants. This includes supportive interaction with participants and team members, assessment of participant's needs, supporting the safety and integrity of all residents, and performing all work duties as required.

Key Responsibilities

  • Explain program rules and regulations to residents and facilitate participant observance of the rules.
  • Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
  • Provide "awake" shift coverage and maintain ground security. Conduct hourly safety and security checks during designated periods.
  • De-escalate crisis situations and respond to emergencies in an appropriate manner.
  • Maintain daily reports to provide statistical information.
  • Perform housekeeping and other maintenance tasks as needed.
  • Respond to participant questions and concerns.
  • Perform clerical duties on shift, including answering the telephone, recording messages, and filing as necessary.
  • Maintain clear, thorough, routine communication with all participants.
  • Perform other duties as assigned.

Requirements

  • Demonstrated ability to communicate and comprehend oral and written instructions and provide services to participants without ethnic or social prejudices.
  • General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities.
  • Ability to utilize a range of interventions to work with participants with varying needs and levels of functioning.
  • Flexibility to work irregular hours and willingness to function as a team member.
  • Computer skills required.
  • CPR and First Aid training within ninety (90) days of employment, re-certification as necessary, and T.B. testing annually.

Working Conditions

The Support Staff Member will work in a fast-paced environment with a diverse population. The position requires standing, walking, bending, stooping, and sitting frequently, kneeling occasionally, and climbing stairs as needed. The employee must be able to lift and move up to 30 pounds and physically able to safely maneuver the weight distribution of a client in an emergency.


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