Emergency Support Staff

1 week ago


Reno, Nevada, United States Volunteers of America NCNN, Inc. Full time

Volunteers of America NCNN, Inc. has been a leading provider of social services in the region since 1911.

We offer over 40 programs, including food and shelter, counseling, independent living skills, substance-abuse treatment, and job training.

Our mission is to empower individuals, increase self-worth, and facilitate independence through quality services.

**Job Overview:**

We are seeking Support Staff to join our team at the Nevada Cares Campus in Reno.

The campus provides emergency shelter for up to 600 adults and couples, with a focus on providing a safe and supportive environment.

**Responsibilities and Expectations:**

Provide high-quality service to program participants, ensuring a secure and non-judgmental environment.

Perform daily tasks, including explaining program rules, coordinating meal preparation, and maintaining security.

Assist with participant property management, including inventory and storage.

Maintain accurate daily reports, including statistical information and incident reports.

Perform clerical duties, including answering phones and filing.

Respond to participant questions and concerns.

Maintain clear communication with participants and staff.

Perform other duties as assigned.

**Requirements:**

Ability to communicate and comprehend oral and written instructions.

General knowledge of issues related to homelessness, substance abuse, and disabilities.

Ability to work with participants with varying needs and levels of functioning.

Flexibility to work irregular hours and willingness to function as a team member.

CPR and First Aid training within 90 days of employment.

Valid Nevada driver's license preferred.

**Physical Demands:**

Lift and move up to 30 pounds.

Physically able to safely maneuver a client in an emergency.

Stand, walk, bend, stoop, and sit frequently.

Kneel occasionally.

Climb stairs as needed.

**Compensation and Benefits:**

$17.85 per hour.



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