NV Cares Campus Support Staff
3 weeks ago
We are seeking a dedicated and compassionate Support Staff to join our team at the Nevada Cares Campus. As a Support Staff, you will play a vital role in providing quality service to program participants, assisting with daily routines, crisis de-escalation, and mail programs.
About the Role:- Provide exceptional service to all program participants in a safe and non-judgmental manner.
- Coordinate daily routines such as meal preparation, bed assignments, showers, and laundry services.
- Ensure ground security during awake shift coverage.
- De-escalate crises before they develop and respond appropriately.
- Maintain accurate statistical reports for daily operations.
- Perform housekeeping and maintenance tasks as needed.
- Respond to participant inquiries and concerns.
- Complete clerical duties on shift.
- Communicate effectively with participants through clear and thorough routine communication.
- Coordinate and inventory participant property brought into the campus.
- Manage storage of discarded or left-over participant property.
- Post removal notices for unattended belongings and bicycles.
- Maintain safety and security of property at all times.
- Document and report client concerns and infractions that impact program security.
- Oversee linen documentation and inventory control.
- Assist participants with linen replacements.
- Maintain restrooms, showers, and laundry facilities.
- Complete shift logs, observation logs, and incident reports.
- Monitor equipment and supplies inventory.
- Secure approval for policy exceptions.
- Notify management of potential workflow problems and resource needs.
- Adhere to staffing schedules for adequate staffing coverage.
- Communicate with on-site staff, Shelter Supervisor, service providers, and external representatives as required.
- High school diploma or equivalent.
- Demonstrated ability to communicate and comprehend oral and written instructions.
- General knowledge of homelessness issues and challenges.
- Ability to utilize interventions for varying participant needs and levels of functioning.
$19.95 per hour. The salary is competitive and reflects the importance of this role in supporting our program participants.
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