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Customer Service Representative

2 months ago

Johnson City, Tennessee, United States Mountain Commerce Bank Full time
About This Role

Mountain Commerce Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting our banking products and services.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their inquiries, resolving issues, and ensuring their overall satisfaction.
  • Transaction Handling: Handle customer transactions, including cashing checks, paying out money, and processing deposits.
  • Product Promotion: Promote our banking products and services to customers, including money orders, cashier's checks, and other financial services.
  • Branch Operations: Assist with branch operations, including opening and closing the safe deposit vault, conducting check verifications, and ordering currency for the vault.
  • Compliance: Maintain confidentiality and adhere to bank policies and procedures, including the Bank Secrecy Act and Anti-Money Laundering Act.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2-3 years of banking experience, including customer service and transaction handling.
  • Skills: Excellent interpersonal, verbal, and telephone communication skills, good organizational skills, and the ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary and bonus potential.
  • Benefits: Medical, dental, vision, life, and disability insurance, vacation/sick/personal time, paid holidays, and a 401(k) with company match.