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Customer Service Representative

1 month ago

Lenoir City, Tennessee, United States Hubbell Full time
Job Overview

As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers. You will act as the primary point of contact for customer inquiries, providing exceptional service and support to ensure their needs are met. Your role will involve coordinating technical and commercial requirements, working closely with our sales and engineering teams to deliver solutions that meet our customers' objectives. You will also be responsible for researching and resolving accounts receivable issues, as well as investigating and resolving issues related to return goods.

A Day In The Life

As a Customer Service Representative, you will be responsible for owning a set of accounts or territory, with the objective of providing outstanding service. Your day-to-day activities will include reviewing quotation requests promptly, securing competitive feedback as available, and submitting quotation requests to our business units with pertinent comments. You will also be responsible for organizing and reviewing all bids with special, non-standard commercial bid requirements, recommending HPS modifications and obtaining approvals. Additionally, you will work as a liaison among our engineering, marketing, and field sales teams, as well as our customers, regarding product requirements, application questions, and problems.

What will help you thrive in this role?

To be successful in this role, you will need to possess excellent listening, negotiation, and presentation skills. You will also need to have excellent verbal and written communication skills, as well as the ability to manage multiple projects at a time while paying strict attention to detail. A bachelor's degree in business or marketing is preferred, as is 2-4 years of customer service experience.

Competencies

We are looking for individuals who possess the following competencies: Building Relationships and Networks, Communicating and Influencing, Customer Focus, Positive Approach and Stress Tolerance, and Technology Agility. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people, and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient, and efficient energy infrastructure. Founded in 1888, our innovation has made us a leading global manufacturer of high-quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate, and control energy across utility applications, while Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including data centers, renewables, commercial buildings, industrial, telecom, and transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools, and technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States, and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate, and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries, and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.