Customer Service Representative

4 days ago


Johnson City, Tennessee, United States Planet Fitness Full time

Job Summary

The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests, creating a positive and engaging experience.

Key Responsibilities

  • Greet members, prospective members, and guests with a friendly and welcoming demeanor.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Provide tours to prospective members and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the cleanliness and organization of the club.

Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.

Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates.



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