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Assistant Front Office Manager

2 months ago

Rancho Mirage, California, United States Omni Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Omni Hotels. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Guest Services: Handle all guest complaints and concerns in a professional and courteous manner, ensuring a satisfactory impression is maintained.
  • Training and Development: Provide comprehensive training to associates to ensure Omni Standards are met, and ongoing support to ensure they have the skills and knowledge required to excel in their roles.
  • Communication: Maintain open and effective communication with all department managers, ensuring a collaborative and supportive work environment.
  • Operations: Be familiar with the hotel computer system, including training, maintenance, and troubleshooting, to ensure efficient and effective operations.
  • Supply Management: Complete weekly supply inventories to ensure adequate pars are maintained, and make necessary adjustments to ensure seamless operations.
  • Rate Discrepancies: Identify and resolve rate discrepancies, making necessary changes to ensure accurate billing and revenue management.
  • Arrival and Departure: Block and assign applicable arrivals for the following day, including VIPs, ESPs, and special requests.
  • Group Information: Prepare group information sheets, ensuring accurate and timely communication with guests and internal stakeholders.
  • Check-out and Credit Checks: Complete check-out with balance reports and conduct daily credit checks to ensure accurate and timely processing.
  • Marketing and Loyalty: Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced, and maintain knowledge of company and hotel marketing programs.
Requirements
  • Experience: Previous luxury hotel experience is required, with a proven track record of delivering exceptional guest experiences and leading high-performing teams.
  • Schedule and Availability: Must be able to work a flexible schedule, including nights, weekends, and holidays, and be available to work as needed.
  • Physical Demands: Ability to stand for the entire scheduled shift, with a focus on maintaining a high level of energy and productivity throughout the day.
  • Skills and Knowledge: Strong customer service skills, ability to multi-task, detail orientation, and excellent organizational skills, with knowledge of Property Management Systems and related computer programs, and Microsoft Office software.