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VoIP and Unified Communications Specialist

1 month ago

Scott Air Force Base, Illinois, United States Federal Staffing Solutions Inc. Full time
Job Title: VoIP and Unified Communications Specialist

We are seeking a highly skilled VoIP and Unified Communications Specialist to join our team at Federal Staffing Solutions Inc. in Scott AFB, IL.

Job Summary:

The successful candidate will be responsible for conducting network and telecommunications system incident investigation, monitoring DoD-wide voice/video support hardware and services, and maintaining, troubleshooting, and documenting network devices.

Key Responsibilities:
  • Conduct network and telecommunications system incident investigation
  • Monitor DoD-wide voice/video support hardware and services
  • Maintain, troubleshoot, document, and repair network devices
  • Analyze network and telecommunications alarms and identify potential issues/solutions
  • Identify, recommend, and implement simple solutions for smooth continuing operation of the DISN network
  • Conduct training of newly hired technicians
Requirements:
  • Proficiency in two or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems
  • Competency in two or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints
  • Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms
  • General understanding of IP and transport network topologies
  • High School Diploma and 2-4 yrs of relevant technical experience
  • Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date
  • Ability to participate in a 24/7 shift work environment, to include working nights and weekends
  • Must have an active Secret clearance
  • US Citizenship is required
Desired Qualifications:
  • Knowledge surrounding two or more of the following: Routers, Switches, PRI's, SBC, Video Gatekeepers, Network Monitoring Systems, and cryptography operation/configuration
  • Understanding of Session Initiated Protocol (SIP) messaging
  • Technical Control Facility experience
  • Ticketing systems experience is a plus
  • Network+, CCNA, JNCIA, and similar/relevant certifications are also desirable
  • Customer service experience
  • Associates or Bachelor's degree desirable
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station.

Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required.

The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position.

Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors.

The employee must be able to communicate through speech with clients and public.

Hearing requirements include conversation in both quiet and noisy environments.

Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds.

This position demands tolerance for various levels of mental stress.