Concierge Customer Support Representative
2 weeks ago
Customer Service Advisor - Concierge Team
Join the esteemed team at Castelan Group as a Customer Service Advisor within our Concierge division. This role is pivotal in providing exceptional support to our clients and their customers. As a part of our dynamic organization, you will be engaged in a contract role designed to cover a temporary absence within our team.
Compensation: Starting salary of £17,953.65, with potential earnings of up to £21,158 upon successful completion of your probationary period and professional development.
About Us: Castelan Group is a leading provider in the furniture care industry, specializing in customer service and repair solutions for furniture insurance and retail markets. Our office is conveniently located, ensuring easy access for all team members.
Your Responsibilities:
- Handle incoming calls from customers, providing guidance and directing them to the appropriate departments.
- Manage appointment scheduling for technicians, ensuring timely service delivery.
- Perform administrative tasks as needed, maintaining organization during busy periods.
- Support the team by undertaking additional tasks as requested by management.
Our Expectations:
- Ability to manage high call volumes while maintaining quality service.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Strong communication skills and a professional telephone demeanor.
- Mathematics and English qualifications at grade C or above, or equivalent key skills.
- Capability to work effectively under pressure and contribute positively to team dynamics.
- Exhibit a professional attitude towards both internal and external clients.
Application Process:
If you are interested in this opportunity, please submit your CV along with a cover letter through the designated platform.
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