Customer Experience Specialist

21 hours ago


Knoxville, Tennessee, United States PetSafe Brands Full time

We are looking for a dedicated Customer Experience Specialist to join our team at PetSafe Brands. In this role, you will interact with customers, provide top-notch service, and promote our pet products.

About PetSafe Brands

We're passionate about improving the lives of pets and their owners. Our founder's vision for innovative pet solutions continues to drive our company forward, evident in our work with shelters and neighborhood dealers.

Job Description

This is an exciting opportunity to answer inbound calls, help customers with their pet product needs, and develop your sales and service skills.

Key Skills and Qualifications
  • High School diploma or equivalent required
  • 1-3 years of customer service experience (desired)
  • Ability to promote and sell products/services to existing and prospective customers
  • Excellent communication and typing skills
  • Proficiency in using computers to manage tickets and support cases
  • Passion for delivering outstanding customer experiences
  • Ability to thrive in a fast-paced environment
Performance Metrics
  • Sales performance
  • Customer satisfaction ratings
  • Quality of service
  • Attendance and punctuality
  • Time management and efficiency
Estimated Annual Compensation: $55,000 - $75,000

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