Customer Experience Specialist

1 week ago


Knoxville, Tennessee, United States DISH Full time
Company Overview
DISH, a leading satellite television service provider, has been shaping the future of connectivity for over 40 years. Our business encompasses a wide range of services including satellite television, live-streaming, on-demand programming, smart home installation, mobile plans, and now we are developing America's First Smart Network.

We have a portfolio of brands that includes EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile.

Salary
The estimated salary for this position is $19.75 per hour. Benefits include medical, dental, vision, and life insurance packages, as well as a Health Savings Account.

Job Description
As a Field Technician with DISH, you will represent our company in customers' homes daily. Your role will involve installing TV and smart home solutions to millions of customers. We will train you to deliver an exceptional customer experience, educating and connecting Americans with every home you visit. You will be the backbone of our organization, ensuring a seamless experience for our customers.

Our commitment to customer satisfaction is evident in our J.D. Power award for being #1 in Overall Customer Satisfaction for six consecutive years.

Required Skills and Qualifications
To excel in this role, you must possess excellent communication skills, be able to build rapport quickly, and have a valid driver's license in the state you reside in. Travel may be required, and you must be comfortable standing on a high ladder (up to 40 feet) for extended periods, lifting over 70 lbs at a time, and working in varying climates/weather conditions.

Benefits
In addition to your salary, you will enjoy various benefits, including paid training, paid time off, and holidays. A 4-day workweek is also available, along with opportunities to work overtime. Furthermore, you will have access to medical, dental, vision, and life insurance packages, a Health Savings Account, free DISH TV programming at a value of $114.99/month, deeply discounted Sling TV and Boost Infinite phone plans, a 401(K) plan with company match, employee stock purchasing program (ESPP), and tuition reimbursement.

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