Customer Service Representative
3 days ago
Part Time Weekend Closer
Saturday and Sunday: 3pm-7pm Required
$9.30 IS STARTING PAY AND INCREASE EVERY 6 MONTHS
Job Responsibilities- Customer Service
- Provide exceptional customer service to members, prospective members, and guests.
- Front Desk Operations
- Answer phones in a friendly manner and assist callers with various questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Account Management
- Facilitate needed updates to member's accounts.
- Problem Resolution
- Respond to member questions and concerns in a timely and professional manner.
- Elevate to Assistant Manager or Manager as needed.
- Club Maintenance
- Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background
- Preferred experience in customer-facing roles.
- Technical Skills
- Basic computer proficiency.
- Personal Qualities
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Soft Skills
- Exceptional customer service skills.
- Strong listening and problem-solving abilities.
- Diplomacy and professionalism in all interactions.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting up to 50 lbs.
- Occasional exposure to toxic chemicals.
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