Field Service Technician
5 hours ago
BYD COACH & BUS LLC is seeking a skilled Field Service Technician to join our Customer Service Department. As a key member of our team, you will be responsible for diagnosing and repairing buses under warranty, providing exceptional customer support, and ensuring seamless maintenance operations.
Key Responsibilities:
- Diagnose and repair warranty-related issues on buses
- Provide customer interface and reports on field maintenance activities
- Respond to customer requests, comments, or complaints as needed
- Assist customers with maintenance-related issues
- Order parts as needed and coordinate repairs
- Provide daily service reports and parts requisitions as needed
- Coordinate new vehicle delivery acceptance with customers in the US and Canada
- Follow up with parts clerks for parts availability and ETA
Requirements:
- Knowledge of transit bus maintenance operations and field service support
- Minimum of two years' experience in a similar role
- ASE Transit Bus Certifications
- Transit bus technician experience, preferably in a field service environment
- Experience with bus maintenance and repair, including computer-based diagnostics
- Ability to travel and work in customers' environments, including weekends, nights, and long hours
- Valid driver's license in home state and no more than one infraction during the previous three years
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
Supervisory Responsibility:
None
Travel:
Travel is expected for this position.
Required Education and Experience:
High school diploma or general education degree (GED)
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