Member Service Representative

2 weeks ago


Jacksonville, Florida, United States SoFi Full time
Job Title: Member Service Representative

At SoFi, we're committed to providing exceptional service to our members. As a Member Service Representative, you'll play a critical role in delivering world-class support and ensuring our members have a seamless experience with our financial services products.

Key Responsibilities:
  • Provide top-notch customer service via phone, chat, and email, responding to inquiries and resolving issues in a timely and professional manner.
  • Deliver accurate and timely information to members, notating correspondence after each interaction.
  • Take ownership of resolving member inquiries, anticipating and addressing potential issues to prevent future concerns.
  • Exercise consultative techniques to educate members on our products and features, empowering them to make informed decisions.
  • Meet or exceed performance metrics, sharing insights with management to improve our products, operations, and policies.
Requirements:
  • Previous customer service experience, preferably in a similar industry or call center environment.
  • Strong verbal and written communication skills, with the ability to adapt to a dynamic and fast-paced environment.
  • Active listening skills to understand member needs and provide effective solutions.
  • Basic computer skills with solid proficiency in Google Suite.
  • Empathy and patience in dealing with member inquiries and concerns.
  • Ability to handle high-stress situations and irate members with professionalism.
  • Willingness to learn and stay updated on company policies, products, and services.
  • Adaptability to handle a variety of member queries and requests.
  • Time management and organizational skills to handle multiple inquiries simultaneously.
What We Offer:

SoFi provides a comprehensive benefits package, including competitive compensation, comprehensive health insurance, and opportunities for professional growth and development. We're committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to succeed.

At SoFi, we're passionate about making a positive impact on our members' lives. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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