Technical Support Specialist

2 months ago


West Palm Beach, Florida, United States Vets Hired Full time

Position Overview:
We are seeking a dedicated Desktop Support professional to provide exceptional technical assistance and support to our clients. This role is essential in ensuring that all desktop systems operate efficiently and effectively.

Key Responsibilities:
- Provide technical support for desktop systems and applications.
- Assist in the imaging and deployment of PCs.
- Manage incidents and changes in accordance with established protocols.
- Utilize various tools such as ServiceNow and Bomgar for support tasks.

Qualifications:
- Previous experience in desktop support is preferred, but we welcome entry-level candidates as training will be provided.
- Familiarity with PC imaging processes is essential.
- Experience with incident and change management is advantageous.

Preferred Skills:
- Certification as a Dell Technician is a plus.
- Strong skills in inventory management are desirable.

Requirements:
- Candidates must be located within a reasonable commuting distance and be willing to work onsite.
- U.S. Citizenship or Permanent Residency is required.


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