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Member Services Representative

2 months ago

Canton, Ohio, United States Ignyte AI Full time
About the Role

We are seeking a highly skilled and compassionate Member Services Representative to join our team. As a key member of our organization, you will play a vital role in providing exceptional customer service and support to our members.

Key Responsibilities
  • Provide accurate and thorough interpretation of health benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers.
  • Seek resolution of complex customer inquiries, facilitate problem resolution, and meet or exceed customers' expectations.
  • Model and act as an ambassador for the company while solving complex healthcare inquiries and advocating for customers.
Requirements
  • High School Diploma or equivalent required; College degree preferred.
  • 6+ months of work experience in customer service, retail, hospitality, or healthcare setting preferred.
  • Knowledge of medical terminology is a plus.
  • Prior experience training and working in a virtual and remote setting is a plus.
What We Offer
  • Competitive hourly rate of $19.00.
  • Quarterly incentives after training.
  • Opportunities for career growth and advancement.
  • A comprehensive benefits package, including paid time off, paid volunteer time off, educational reimbursement, and more.
About Us

Point32Health is a leading health and wellbeing organization dedicated to delivering personalized healthcare experiences to our communities. We are committed to diversity, equity, inclusion, accessibility, and health equity, and we welcome applicants from diverse backgrounds.