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TechOps Support Engineer

2 months ago

New York, New York, United States S&P Global Full time
About the Role

We are seeking an experienced IT professional to join our TechOps support team as a Cloud Infrastructure Specialist. The successful candidate will be responsible for building and maintaining IT services to support existing and new product offerings for our Automotive division.

The Team

The Application Support Team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture to maintain continuous access to our products. We leverage technology and data science to provide unique insights, forecasts, and advisory services spanning every major market and the entire automotive value chain.

The Impact

The Cloud Infrastructure Specialist will work closely with operating systems, web hosting, networking, and AWS tools to ensure seamless integration and optimal performance. The role encompasses building/maintaining IT services to support existing and new product offerings for our Automotive division.

Responsibilities
  • Administer AWS VPC/Applications and Security.
  • Engage with development teams to document and implement best practice (low maintenance) cloud-native solutions.
  • Build and deploy automation processes for Infrastructure as Service.
  • Build and deploy automation processes for installation and patching of third-party software.
  • Plan, build, document, and initiate disaster recovery processes.
  • Interface with Cloud Engineering team for IT design support.
  • Interface with IT Security team and implement security policy.
  • Interface with Operations team to assist with troubleshooting Production Incidents and Requests.
  • Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
Requirements
  • Minimum 4+ years of work experience in an IT role and being an University Graduate with bachelor's degree in computer science, related field, or equivalent experience.
  • Knowledge of Incident management, Problem Management, and Change Management.
  • Tech Background with AWS services: VPC, S3, CloudFront, ALB/NLB, Route 53, CloudWatch, EC2, and AWS Security Center.
  • Hands-on activities with scripting such as Python, Terraform, and Bash.
  • Experience with load balancing appliances specifically: Big IP F5, AVI Vantage, and Apache.
  • Fundamental knowledge of networking topology and Internet Protocol.
  • Be able to work flexible shift hours including weekends for supporting 24/7 On Call.
  • A strong capacity for teamwork with a sense of ownership and responsibility.
  • Must be a strong communicator both written and verbally in English.
  • Ability to communicate ideas in both technical and user-friendly languages.
Good to Have
  • Familiarity with LDAP.
  • Proficiency in middleware platforms including JBOSS, Tomcat, and WebLogic.
  • Competence in data management tools such as SQL, PL/SQL, PostgreSQL, and SQL Server.
  • Exposure to ServiceNow.
About S&P Global

S&P Global is a leading provider of essential intelligence for businesses and governments worldwide. We help our customers anticipate change and make decisions with conviction by providing unparalleled insights derived from unmatched automotive data. Our expertise enables our customers to optimize their businesses, reach the right consumers, and shape the future of mobility.

Our Purpose

At S&P Global, we believe that progress requires a catalyst to be set in motion. We transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People

We're a global team of over 35,000 professionals, driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Our Values

We focus on Powering Global Markets. Our values are built on a foundation of integrity, a spirit of discovery, and a commitment to partnership. We take care of our people, so they can take care of business.