Customer Support Specialist

2 days ago


Schaumburg, Illinois, United States Motorola Solutions Full time
Job Title: Customer Support Technician I

As a key member of our Technical Services Department, you will be responsible for delivering exceptional post-sales support and solutions to our customers. This involves providing technical assistance and resolving issues for customers running our Flex proprietary software in a Windows, Linux, and Unix environment.

Key Responsibilities:
  • Answer technical questions and resolve issues for customers
  • Maintain and improve positive long-term partnerships between Motorola Solutions and customers
  • Perform technical problem diagnostics and maintenance for Flex software products
  • Conduct required testing of modified programs to ensure correct operation and no adverse impact on programs or systems operations
  • Direct activities to contribute to the overall performance of the Technical Services Department operations
  • May work on project teams for new or enhanced products to ensure supportability of products upon project completion
  • Place appropriate priority on problems reported by customers or internal personnel
  • Proactively seek ways to improve assigned team, the Technical Services department, and the company
Requirements:
  • High School Diploma or equivalent
  • 2+ years of customer service/support experience
  • Must be able to obtain background clearance as required by government customer
  • Legal authorization to work in the U.S. indefinitely is required
Benefits:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave

Motorola Solutions is an Equal Opportunity Employer. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please email .


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