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Customer Service Representative

2 months ago

Rockford, Illinois, United States Midland States Bank Full time
{"Position Summary": "At Midland States Bank, we strive to provide exceptional customer service by empowering our team members to deliver personalized support to our customers. As a Customer Care Specialist, you will be the face of our organization, responsible for resolving customer inquiries, addressing concerns, and providing solutions to meet their banking needs.", "Primary Accountabilities": "
  • Respond to customer inquiries via phone, addressing their concerns and providing solutions to meet their banking needs.
  • Process customer requests, including account maintenance, transactions, and product information.
  • Collaborate with internal teams to resolve complex customer issues and provide timely resolutions.
  • Utilize banking systems and software to retrieve and maintain customer information, track issues, and resolve problems.
  • Provide exceptional customer service by using excellent communication skills, active listening, and empathy.
  • Meet service standard requirements, ensuring high-quality customer interactions and timely issue resolution.
", "Position Qualifications": "
  • Bachelor's degree in a business-related field or equivalent experience.
  • Two or more years of customer service experience, preferably in a banking or financial institution.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Knowledge of banking products and services, with a willingness to learn and stay up-to-date on industry developments.
", "Competencies/Other Skills": "
  • Business acumen and understanding of banking operations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and collaborate with internal teams.
  • Adaptability and flexibility in a dynamic work environment.
", "Compensation details": "Hourly Wage"}