Store Operations Manager
4 weeks ago
As a Shift Lead at Walgreens, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and maintaining a safe and organized work environment.
Key Responsibilities:
- Opens and closes the store in the absence of store management, including all required systems start-ups and ensuring the floor and stock room are ready for the business day.
- Responsible for opening back door of store for deliveries and completing product returns, order voids, customer refunds, cash drops to the safe, and providing change as requested to cash registers.
- Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.
- Responsible for holding store keys to open and close without management as necessary and assists with and coaches other team members to work with warehouse and vendor ordering process.
- Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.
- Maintains accurate inventory counts and ensures the Outdate program is followed with team members.
- Responsible for basic department pricing and making daily price changes and ensures proper signage is displayed at the store to support accurate pricing of products.
- Assists with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Has working knowledge of store systems and store equipment and assists at Pharmacy out window as requested.
- Ensures compliance with state and local laws regarding regulated products and responsible for bag checks of team members before leaving the store.
- Complies with all company policies and procedures and maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Requirements:
- One year of prior leadership, supervisory, or retail key holder work experience.
- Must be fluent in reading, writing, and speaking English.
- Prefer the knowledge of store inventory control.
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