Store Operations Manager

3 days ago


Broken Bow Oklahoma, United States E-Z Mart Full time
About the Role

We are seeking a highly motivated and experienced Store Operations Manager to join our team at E-Z Mart. As an Assistant Manager, you will play a key role in driving the success of our convenience store by overseeing daily operations, managing staff, and ensuring exceptional customer service.

Key Responsibilities
  • Store Operations: Collaborate with the Store Manager to develop and implement strategies to drive sales growth, improve customer satisfaction, and increase operational efficiency.
  • Staff Management: Recruit, train, and develop a high-performing team of sales associates and shift leaders to ensure excellent customer service and a positive store environment.
  • Inventory Management: Oversee inventory levels, manage stockroom operations, and ensure accurate inventory reporting to minimize losses and maximize sales.
  • Customer Service: Foster a customer-centric culture by providing exceptional service, resolving customer complaints, and promoting a positive store image.
  • Financial Management: Assist with financial planning, budgeting, and forecasting to ensure the store meets its sales and profit targets.
  • Store Maintenance: Ensure the store is well-maintained, clean, and safe for customers and employees.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in business or a related field preferred.
  • Minimum 2 years of retail management experience, preferably in a convenience store or similar environment.
  • Proven track record of driving sales growth, improving customer satisfaction, and increasing operational efficiency.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.

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